Return Policy
Return Policy
Can I return my order?
We want you to be completely satisfied with your purchase. If the ordered products do not meet your expectations, you may return them within this period.
Return Conditions
To ensure correct processing of your return, the following conditions must be met:
How to Return Your Order
Contact us by email
Write to us at podpora@barbora-praha.cz to initiate the return process. Please include:
- Order number
- Reason for return
- Full name
- Address
- Photos of the product (if defective)
Wait for instructions
You will receive the correct return address and all necessary instructions.
Send the package
We recommend sending with tracking.
Right of Withdrawal
Withdrawal from the contract only takes effect upon our receipt of the returned goods.
Refused or Uncollected Packages
If a customer refuses or fails to collect a package, we incur the resulting costs. Therefore, we charge a fixed fee for each such package.
Packages in Transit
Our products are shipped from Asia, so delivery times may be longer.
To speed up the process, please send us confirmation of the tracking number once you have shipped the package back.
Consequences of Withdrawal — Refund
Customer Service
Your satisfaction is our highest priority.
Our team responds within 7 business days.
